Professional Experience
BUSINESS ANALYST
2021 - Present
● Maintain robust CRM database to maximize data hygiene
● Organize and resolve client requests with efficiency, accuracy and compassion
SALESFORCE ADMINISTRATOR TRAINEE
2020 - 2021
● Collaborated virtually to complete 225+ hours of rigorous Salesforce and soft skills training via Zoom, Slack, Asana, G-Suite and Trailhead with over 80 team members
● Committed to meeting fast-paced deadlines to earn Salesforce Admin Certification within 6 months
● Completed 5 superbadges and 49 badges on Trailhead to develop knowledge of 11+ Salesforce skills and operations, including formulas, reports, workflows and process builders
SMALL BUSINESS CONSULTANT
2019 - Present
● Develop branding and build websites for startup companies
● Industries include tourism, healthcare, retail and construction
● Collaboratively rework business model and develop strategies to adapt to rapid growth
HOUSEHOLD MANAGER
2017 - 2019
● Coordinated schedules with multiple clients to maximize household operations
● Trusted in making sound decisions to ensure safety, privacy and wellbeing of household members
● Anticipated needs to establish seamless partnership
TEACHER & TRAINER
2014 - 2017
● Managed time to the minute with lessons and meetings across 40 weekly time slots, 210 students and 7 teams to satisfy state and federal guidelines
● Demonstrated flexibility during unpredicted schedule changes to contribute to operational success
● Compiled and managed electronic and hard copy data files to report progress and identify areas for improvement
TECHNICAL SKILLS
Salesforce, Agile learning, Slack, Zoom, Jira, MS, Excel, Google Sheets, MS Word, Google Docs, MS PowerPoint, Google Slides, Process improvement, Data analysis, Data modeling, Data management
SOFT SKILLS
Time management, Leadership, Adaptability, Communication, Resilience, Resourcefulness, Organization, Emotional intelligence, Creativity, Logistical planning, Operations
Education
CLIMB HIRE
Certification,
Salesforce Administrator,
April 2021
UNIVERSITY OF MISSOURI - ST. LOUIS
Graduate Certificate, TESOL, May 2014
Bachelor of Science, Elementary Education, May 2014
Coursework, MBA, August 2010
BOWLING GREEN STATE UNIVERSITY
Bachelor of Science,
Interior Design & Visual Arts,
August 2008
